Rentpoint – Property Management Specialists

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Landlords

 

Frequently Asked Questions

 

-          What are Rentpoint’s management fees?
-          How can I change from my current property management agency to Rentpoint?
-          What rental return can I expect on the property?
-          How long will it take to find a tenant for my property?
-          How do you screen tenants?
-          How and when am I paid by the tenants?
-          How often do you conduct inspections and what feedback is provided?
-          What is your policy on rental arrears?
-          What happens to the bond?
-          What is your repairs and maintenance policy?
-          Is landlord’s insurance necessary?

 

 

What are Rentpoint’s management fees?

At Rentpoint, neither our service model nor our fee structure is off-the-shelf. Rather, we take a personalised approach to property management, and tailor our fees to suit your specific needs and situation. Contact us today to discuss our competitive property management solutions.

 

How can I change from my current property management agency to Rentpoint?

Swapping to Rentpoint from your current agency is easy. To commence, simply fill out the Enquiry Form to provide us with the details of your property. We’ll contact you soon thereafter, to discuss a personalised solution to your property management needs. Upon agreement, we will ask you to sign a Transfer of Property Management Form, and we take care of the rest. This includes having your tenants notified and keys collected from your current agent.

 

What rental return can I expect on the property?

Your rental return is subject to market supply and demand pressures, the location, condition, age, size and layout of the property. Therefore, to gain an indication of what you might expect to rent your property for, it is imperative to research what comparable properties in the same area are achieving. Naturally, Rentpoint will provide you with a rental appraisal and guidance in setting the rent.

 

How long will it take to find a tenant for my property?

The Rentpoint team understands the financial impact of a vacant property and works tirelessly to minimise any such vacancy. We also understand the importance of finding high quality tenants. So whilst we can’t definitively answer how long it will take to find a tenant for your property, we can guarantee our use of professional, best practice marketing strategies – including pricing for market conditions – to find you the right tenant, as quickly as possible.

 

How do you screen for tenants?

Our tenant screening process begins during the initial property inspection. Finding good tenants is paramount to our success in making property management easy. For this reason, we screen all applicants through tenancy databases, conduct thorough security, character and employment checks and verify tenancy history. We then make our recommendations of suitable tenants for your final consideration.

 

How and when am I paid by the tenants?

Most tenants pay their rent either on a weekly or fortnightly basis. All monies received are held in a trust account managed by Rentpoint. We disburse the funds to you on a monthly basis, providing a detailed statement of accounts.

 

How often do you conduct inspections and what feedback is provided?

We conduct routine property inspections every three months and upon conclusion provide a detailed condition report to owners, noting any specific concerns or matters requiring attention.

 

What is your policy on rental arrears?

Rentpoint monitors rental payments on a daily basis and follows up on any delays or breaches of contract in accordance with the Residential Tenancies Act. In the first instance, we provide the tenant with a payment reminder. On the eighth day of arrears, a Notice to Remedy Breach is issued, providing seven days further in which to make payment. Recourse thereafter includes issuing a Notice to Leave.  Any such step would be made in consultation with the property owner.

 

What happens to the bond?

The bond – in most instances equal to four weeks’ rent – is to be paid by the tenant prior to moving in and is then lodged with the Residential Tenancy Authority (RTA). The money is held as a security deposit until the tenant vacates the premises, and is then to be refunded less any monies owed for rent, damages or other costs.

 

What is your repairs and maintenance policy?

All properties, rented or owned, occasionally experience the need for repair and/or maintenance. Rentpoint uses a pool of qualified, licensed, reliable and competitively-priced tradespeople to arrange for repairs and maintenance to managed properties. We consult with owners on maintenance issues and seek to minimise yours costs at all times. It is important to note, however, that owners have a legal obligation to ensure that the rented property is in a good condition and fit for a tenant or resident to live in.

 

Is landlord insurance necessary?

The three types of insurance we consider as vital to any property investment are landlord insurance, building insurance and public liability insurance. On your behalf and for your convenience, Rentpoint can source quotes relating to Landlord Insurance. However, investors will need to direct all other enquiries directly to an insurance broker or the many insurance companies offering such policies.