Rentpoint – Property Management Specialists

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Tenancy Reference Guide

   Finding the right property for you

Finding the right property for your needs is critical to the success of a tenancy. Please take the time to search through the wide range of properties we have available for rent via our website, using the appropriate search criteria. To narrow down your selection, it is best to search by price of rent, suburb and number of bedrooms, in the first instance.

Once you’ve found a property you’re interested in, please feel free to contact us by email or phone to arrange for an inspection.


The application process


Once you’ve found a property you’d like to call home, you will need to submit a tenancy application.

On behalf of the property owners, we conduct identity, security, employment and character checks on all applicants. As such, we will require the following information from you as part of the application process.

  • Basic personal details
  • Next of kin contact details
  • Details of your current and past addresses
  • Details of rental history including rental references
  • Personal and professional references
  • 100 points of identification:Employment details or proof of incomeLast two pay slips
    • Driver’s licence, passport, 18+ card, birth certificate (50pt each)
    • Bank/credit card, phone/electricity account statement (25pt each)
  • Employment contract
  • Letter of parental support (if applicable)

 You may submit your completed application either via email, fax or in person at our office.Please allow up to 48 hours for us to conduct the aforementioned checks. Upon compiling all the information, we will contact the property owner, for his/her final consideration. Naturally, we will notify you of the status of your application.

Once your application has been accepted, we will contact you to arrange for the signing of the lease. In order to secure the property for you, we require at the time of lease signing, at least two weeks’ rent in advance. This amount is non-refundable. At this stage, we stop any further advertising of the property to other potential tenants.


Prior to the commencement of the tenancy, payment of a rental bond – in most cases equal to four weeks’ rent – is required. This may be paid either in cash at the Rentpoint office or by electronic bank transfer.  Effectively, a bond is a security deposit held in trust by the Residential Tenancy Authority (RTA), until the end of the tenancy. Once the RTA has received the bond from Rentpoint, it will issue a receipt to the tenant. At the end of the tenancy, the bond is then returned to the tenant, less any monies owed to Rentpoint and/or the property owners for rent, damages or other costs, such as water.

Written permission must be sought from the property owner before any pets are allowed in the property. Each application is considered on a case-by-case basis, is situation dependent and at the full discretion of the owner. Please let us know if you have or are looking to acquire a pet and we will guide you through the application process.


Moving in

   Entry condition report

At the time of the handover of keys and your moving in, Rentpoint will provide you with all additional paperwork relevant to the property and tenancy, including any body corporate by-laws, for example. The most important document amongst these is the Entry Condition Report. Please note that you are required to complete, sign and return it to our office within 3 days of the lease commencing. This report becomes the official record of the property’s condition at the beginning of your lease and therefore it is in your best interests to ensure that it is as accurate as possible. By making any amendments to it – and such notes are best backed up by digital photos – you lessen your chances of being held responsible for any damage found at the expiration of your lease, which you may feel had already been caused prior to you moving in.


Moving house can be stressful, and there’s little more frustrating than moving in and then having to wait several days before the electricity or the phone are switched on. Utilities – electricity, gas, phone and internet – are the responsibility of the tenant and we advise you to contact the individual utility suppliers several days in advance of moving in, to arrange for these to be connected in your name.


While you’re renting

   Paying rent

Rental payments may be made either in cash at the Rentpoint office, via electronic transfer or bank deposit.

Additional tenants

Any further tenant you may wish to add to your lease will need to submit a separate tenancy application. On behalf of the owners, Rentpoint reserves the right to refuse such a request if the applicant does not meet the eligibility criteria or if the property itself is deemed unsuitable for extra tenants.


Rentpoint conducts routine inspections every three months. You will be given a minimum of 7 days’ notice prior to an inspection, and a time-frame in which we intend to enter. Tenants are welcome to be present during inspections; however, their presence is not specifically required. These routine inspections are primarily to ensure the property is being taken care of and to note any maintenance needs.

Emergency repairs

As defined by law, the following works fall under the category of emergency repairs:

  •     a burst water service or a serious water service leak
  •     a blocked or broken lavatory service
  •     a serious roof leak
  •     a gas leak
  •     a dangerous electrical fault
  •     flooding or serious flood damage
  •     serious storm, fire or impact damage
  •     a failure or breakdown of the gas, electricity or water supply to the premises
  •     a failure or breakdown of an essential service or hot water, cooking or heating appliance
  •     a fault or damage that makes the premises unsafe or insecure
  •     a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises
  •     a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the premises

 All other repairs are considered to be routine repairs

Amongst the documentation we provide tenants with at the commencement of the lease are the contact details of Rentpoint approved tradespeople to be used in the case of emergency repairs. In the first instance, tenants are required to contact Rentpoint to advise of the emergency and request assistance. However, if we cannot be reached immediately, tenants are permitted to contact these tradespeople directly.

Routine repairs

All other routine repairs and maintenance issues must be advised of in writing, preferably via email. Rentpoint will then review the issue and seek permission from the landlord for its resolution. Contractors are advised to liaise directly with tenants to arrange for a suitable time to undertake the repair works.


Permission is also required from the property owner before any additional picture hooks are to be used, and all such requests should be submitted in writing.


In order to avoid water damage or staining, we recommend raising all pot plants off carpet.


Please note that tenants’ contents are not covered by any insurance policies the property owner may hold. Therefore, we recommend that all tenants insure their own contents.


In case you lock yourself out during office hours, you can collect a spare set of key from Rentpoint’s office. You will need to return them within the hour, however.

For after-hours lockout, you will need to contact a locksmith at your own expense.


Moving out

   Breaking a lease

Tenants wishing to break their lease early and vacate the property prior to the fixed term agreement expiring are liable for all rent up until that expiry date or for as long as a suitable tenant is found and moves in. In this instance, tenants may incur what is known as a “break lease fee” as well as any additional advertising costs.

Notice of intention to leave

Tenants on either a fixed term tenancy agreement or a periodic tenancy agreement are required to give at least 14 days’ notice of intention to leave, and can do so by completing this form. For those on a fixed term lease, the leaving date cannot be earlier than the date of expiry of the lease itself; if so it would equate to breaking the lease.

Vacating procedure

When vacating the property, tenants are required to return all keys and any remote controls to Rentpoint, along with a receipt for carpet cleaning. In the event that the tenant housed pets in the property, a receipt for pest control may also be required. Finally, a completed and signed copy of the Exit Condition Report form should also be submitted. After the tenant has vacated, Rentpoint has three business days in which to conduct an inspection and return the exit condition report to tenant, completed and countersigned. Tenants have the right to be present at the vacating inspection but should arrange this with Rentpoint prior to returning any keys. This way, you will still have access to the property to address any maintenance issues or damages that Rentpoint has made a note of at the time of inspection and after comparing with the entry condition report.

Bond refund

Once agreement about the bond refund has been reached by the tenants, Rentpoint and the property owners, Rentpoint and the tenant each sign the Refund of Rental Bond form and submit it to the RTA. The bond refund is then made within a matter of days.